Frequently Asked Questions
OUR ONLINE STORE
WHAT ARE YOUR STORE HOURS?
Our online store is here to serve you 24/7 nationwide. You can also chat with our customer support team on Messenger from 8:00AM to 5:00PM for questions and concerns on product availability from Mondays through Fridays.
HOW DO I BROWSE YOUR PRODUCTS?
You can browse products by brand or category through the main menu on our header. You may also search for products in the search bar.
- Make sure you spell search words correctly to ensure accurate results.
- Use multiple words to find specific types of products (eg running shoes).
- Narrow the results by refining your search to a specific gender or price range
I CAN’T FIND THE PRODUCTS I’M LOOKING FOR.
We have limited stocks on sale - we could have run out of the items you are looking for specifically, or they are not available in the store. You may contact us through Messenger or the Contact Us Link.
ARE YOUR PRODUCTS AUTHENTIC?
Markdown Madness Online Shop only offers original and quality products. As such, we take pride in the authenticity of each and every product in stock.
PRODUCT, CONTENT AND SPECIFICATIONS
We make all reasonable efforts to accurately display the attributes of our products, including its current state and its applicable colors; however, the actual color you see will depend on your screen and we cannot guarantee that it will accurately display such colors.
Some items have been in storage for a while and may not have their original packaging, intact or otherwise. Quantities of our products may sometimes be limited and in the course of selection can be depleted, we recommend to check out quickly especially with items that have bigger discounts.
Products on sale in this website are sold as is which denotes that the products are sold in whatever condition it presently exists hence the buyer is committing to the transaction with all faults whether or not immediately visible.
HOW DO I ADD / MAKE CHANGES TO MY SHOPPING CART?
To add a product to your cart, choose the item from the listings, indicate the quantity and then click or tap on the 'Add to Cart’ button.
To make changes to your shopping cart, click the ‘view cart' icon on the upper right corner of your screen. You can then adjust the quantity of any items in your cart, or completely remove these items. When you've finished making changes, click the 'Continue Shopping' button to return to the online shop or check out your cart to proceed to payment.
HOW DO I CHECKOUT?
- Upon completion of your orders, you can proceed to payments after tapping “Check Out”.
- You can pay either with debit or credit card.
- Once you have entered all your data on this page and clicked continue, payment will only be charged to your account once you confirm your order on the next page.
- Please note that to ensure the safety of your data, your debit or credit card data will not be stored in our systems.
- When you have completed your payment information you will enter a screen with your order overview.
- Please check all the information on this page - this is your last chance to correct it.
- After hitting "Confirm Order", your order will be processed immediately
- From this point on, if you have registered with the Markdown Madness online shop, you can track your order in your account.
WHAT ARE YOUR PAYMENT OPTIONS?
You may pay through our secured payment partners without any minimum purchase:
- PayMongo for Visa, Mastercard, GCash, 7-eleven, coins.ph, M Lhuillier.
CAN MY DELIVERY ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?
Yes, it is possible. During the checkout process you can choose different addresses. Please note that this option is only valid for addresses within the country.
WHEN WILL I GET MY ORDER?
The shipping period varies according to distance and on the capacity of our partner logistics company partners. It usually takes 3-5 business days for Metro Manila and at least 7 business days for provincial orders to be delivered nationwide.
- Metro Manila & Greater Manila Area: 2-3 local business days
- Luzon: 2 – 3 local business days
- Visayas and Mindanao: 5 – 7 local business days
- Due to varying government guidelines imposed on shipping and quarantine restrictions, please expect considerable delays on shipping. Rest assured we continuously employ every available effort to provide the best service that we can.
Delivery Rules and Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, 8am - 5pm, excluding national holidays in the Philippines.
HOW DO I TRACK MY ORDER OR DELIVERY STATUS?
Once your order has been dispatched from our warehouse you will receive shipping confirmation from our partner courier via SMS or app. The messages will include the tracking number or the link to track your order online. There may be some delay between the status of an order being updated on the website, however, the carrier usually updates their information within one business day.
You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives.
This notification is provided to advise that your order has been shipped from our warehouse and is on its way to your preferred delivery address.
WHY IS MY ORDER LATE?
We always aim to deliver your order within our standard delivery times, but unexpected factors may cause delays in your delivery. Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered more than one product. In exceptional circumstances, your orders may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
- There were unforeseen circumstances beyond our control.
WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?
If you are unable to receive the product at the time of delivery, our delivery partner will try to re-deliver on another date.
CAN I HAVE ORDERS SHIPPED OUTSIDE OF THE PHILIPPINES?
No, our online shop can only ship within the Philippines.
AFTER SALES SERVICE
WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
If you placed your order from our online shop and received the wrong product, kindly contact us for further assistance through the Contact Us Link.
WHY WAS MY ONLINE ORDER CANCELLED?
Sometimes we have to cancel orders. This can be due to a number of reasons, including but not limited to:
- Stock availability. It can be that your size ran out of stock before we could process your order.
- Payment issues. Your payment did not go through or we were not able to verify your payment details.
- Delivery address issue. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.
In order to get a clear understanding why your order was cancelled we recommend you to contact us directly through our Contact Us Link.
CAN I CHANGE MY DELIVERY ADDRESS OR CHANGE/CANCEL MY ORDER IF IT HASN'T BEEN SHIPPED YET?
No. Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order or order details even if it has not been shipped yet.
If any details of your order are incorrect, please contact us at Contact Us Link.
CAN I EXCHANGE MY PRODUCT(S)?
Markdown Madness allows returns upon notice of within 7 days of receipt of order for replacement and exchange.
To be eligible for a return, your item must be in the same condition as you received it, unworn and unused, with tags, and in its original packaging. You will also need to provide the official receipt as proof of purchase.
Buyer may not return items due to a change of mind. Shipping fee will be shouldered by the customer, except in cases where we are deemed to be at fault. Please take note that reported items are still subject to quality assessment and further investigation before replacement or exchange.
MY PRODUCT CAME IN DAMAGED PACKAGING. CAN I REQUEST FOR A RETURN/EXCHANGE?
Due to the nature of outlet stores, some products sold at Markdown Madness may have a few small defects or damages on their packaging. This does not, however, affect the quality of the actual products inside.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT OR ORDER?
If you have received an incorrect product, we recommend you contact us at the Contact Us Link and let the representative know the details of your order and they will then assist you further.
If you have already registered your e-mail address with Markdown Madness you can use your e-mail address to login. Otherwise, you can check out as a guest or register an account.
- Having an account will give you access to handy features such as the address book and your personal order history.
- The first two steps of the checkout ask for your delivery and billing address. If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically.
WHY SHOULD I SIGN UP FOR AN ACCOUNT?
Sign up now to get access to exclusive news, announcements and special prices. This will also enable you to track your orders, and/or view your purchase history.
Your Account page is the central location where you have access to all your information.
WHAT IF I FORGET MY ACCOUNT PASSWORD?
If you have forgotten your account password, please click on Sign In and then on the "Forgot password" link you will receive further instructions to secure your account through your email or mobile number.
DO I NEED TO REGISTER IN ORDER TO BUY SOMETHING ONLINE?
Registration is not required. You can always place an order at the online shop as a guest. However, if you plan to make regular purchases through our site then we recommend that you register to get access to great deals and hot news. This will also save you time when re-ordering at the online shop.
WHY SHOULD I SIGN UP FOR A NEWSLETTER?
You'll be first to hear the latest news, take advantage of special deals and exclusive online sales. Sign up now!
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